SMS/Text Message Terms & Conditions

These SMS/Text Message Terms & Conditions (“SMS Terms”) govern your participation in the text messaging program offered by Blue Sky IV Infusion and Wellness (“Blue Sky IV,” “we,” “us,” or “our”). By providing your mobile telephone number and consenting to receive text messages from Blue Sky IV Infusion and Wellness, you agree to these SMS Terms.

Blue Sky IV Infusion and Wellness may use text messaging to communicate with patients, clients, prospective clients, and individuals who have requested information or services. Depending on the type of consent provided, messages may include: • Appointment confirmations and reminders • Scheduling and rescheduling communications • Pre-visit and post-visit instructions • Follow-up communications • Patient service and customer support communications • Requests for information needed to provide services • Account or administrative notifications • General wellness information • Promotions, special offers, membership information, and marketing communications • Other communications related to Blue Sky IV Infusion and Wellness services

By voluntarily providing your mobile phone number and opting in to receive SMS messages, you expressly consent to receive text messages from or on behalf of Blue Sky IV Infusion and Wellness at the telephone number you provided. Your consent is not a condition of purchasing goods or services from Blue Sky IV Infusion and Wellness. Consent to receive marketing text messages is separate from consent to receive necessary transactional or service-related communications. Where required, Blue Sky IV Infusion and Wellness will obtain the appropriate consent before sending marketing or promotional text messages.

Message frequency will vary depending on your relationship with Blue Sky IV Infusion and Wellness, your appointments, communications preferences, and the types of messages for which you have provided consent. You may receive multiple messages in connection with an appointment, service, or other interaction with Blue Sky IV Infusion and Wellness.

Message and data rates may apply depending on your mobile carrier and wireless plan. Blue Sky IV Infusion and Wellness is not responsible for any charges imposed by your mobile carrier for receiving or sending text messages.

You may opt out of marketing or promotional text messages at any time by replying: STOP After you send STOP, you may receive one final message confirming your opt-out request. You will no longer receive marketing text messages unless you subsequently provide consent to receive them again. You may also contact Blue Sky IV Infusion and Wellness directly to request that your mobile number be removed from applicable SMS communications.

For assistance with the Blue Sky IV Infusion and Wellness SMS program, reply: HELP or contact Blue Sky IV Infusion and Wellness through the contact information provided on our website.

Opting out of marketing or promotional text messages does not necessarily prevent Blue Sky IV Infusion and Wellness from sending certain necessary service-related communications. For example, Blue Sky IV Infusion and Wellness may continue to communicate with you regarding an appointment, scheduling matter, billing issue, requested service, or other communication necessary to provide services, where permitted by applicable law. If you do not wish to receive text messages for these purposes, please contact Blue Sky IV Infusion and Wellness directly to discuss alternative communication methods.

You represent that the mobile telephone number you provide to Blue Sky IV Infusion and Wellness is your own number or that you are authorized to provide the number and consent to receive communications at that number. You agree to notify Blue Sky IV Infusion and Wellness promptly if your telephone number changes or is no longer assigned to you. Blue Sky IV Infusion and Wellness is not responsible for messages sent to a number that you provided incorrectly or failed to update.

Blue Sky IV Infusion and Wellness takes the privacy and security of patient and customer information seriously. Text messages may contain limited information necessary for scheduling, customer service, or other communications. Please do not send sensitive medical information, passwords, payment information, or other confidential information by text message unless specifically instructed by Blue Sky IV Infusion and Wellness through an approved secure process. For information about how Blue Sky IV Infusion and Wellness collects, uses, and protects personal and health information, please review our Privacy Policy and Notice of Privacy Practices.

SMS/text messaging may not be a fully secure method of communication. Blue Sky IV Infusion and Wellness will take reasonable measures appropriate to the type of communication and applicable requirements when using text messaging. Blue Sky IV Infusion and Wellness generally seeks to limit the amount of protected health information (“PHI”) communicated through standard SMS/text messages. By choosing to communicate with Blue Sky IV Infusion and Wellness by text message, you acknowledge that standard SMS/text messaging may carry privacy and security risks, including the possibility that a message could be viewed by someone who has access to your mobile device or telephone account. For communications involving sensitive health information, Blue Sky IV Infusion and Wellness may use other communication methods when appropriate.

SMS/text messaging should not be used for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical attention. Text messages may not be monitored continuously and should not be relied upon for urgent medical advice, diagnosis, treatment, or emergency assistance.

Information communicated through text messaging is not intended to replace professional medical evaluation, diagnosis, or treatment. Blue Sky IV Infusion and Wellness may use text messaging for administrative, scheduling, educational, and limited service-related communications. Text messaging should not be relied upon as a substitute for appropriate medical care.

Blue Sky IV Infusion and Wellness reserves the right to modify, suspend, or discontinue its SMS messaging program at any time, subject to applicable law. Blue Sky IV Infusion and Wellness may also update these SMS Terms from time to time. Updated terms will be posted through appropriate Blue Sky IV channels.

The SMS program is available through participating wireless carriers. Carrier availability may vary. Blue Sky IV Infusion and Wellness does not guarantee that every message will be successfully delivered by a wireless carrier.

Blue Sky IV Infusion and Wellness may use third-party telecommunications, scheduling, electronic health record, customer relationship management, or messaging platforms to facilitate SMS communications. These service providers may process information as necessary to provide messaging services to Blue Sky IV Infusion and Wellness and are expected to handle information in accordance with applicable contractual and legal requirements.

Blue Sky IV Infusion and Wellness does not guarantee that every SMS message will be delivered, received, or read. Delivery may be affected by wireless carriers, network availability, mobile device settings, incorrect telephone numbers, service interruptions, or other circumstances outside Blue Sky IV Infusion and Wellness control.

For questions regarding these SMS Terms or Blue Sky IV Infusion and Wellness text messaging program, please contact: Blue Sky IV Infusion and Wellness (877) 7BLUSKY Connect@blueskyivwellness.com